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From here, we suggest that the use of long-term interval in regression of beta-convergence analysis will destroy the relationship among variables. Rather alpha-convergence, we use theil index to analyze regional disparity and found that regional convergence in Indonesia does not appear to be a simple monotonic process, but seems to vary over time and hence requires explanation. However, different methods often yield different results therefore we ty to choose the appropriate methods. 35.Recently convergence of regional per capita income has been a frequent object of regional studies as well as the case of Indonesia. A customer satisfaction index model for international tourist hotels: integrating consumption emotions into the american customer satisfaction index. The TQM Journalĭeng, W.J., Yeh, M.L., Sung, M.L. An application of the american customer satisfaction index in the jordaniar mobile phone sector. Journal of quality assurance in hospitality & tourism The impact of customization and reliability on customer satisfaction in the U.S. International journal of business and social science. Examinning the product quality attributes that influences customer satisfaction most when the price was discounted: a case study in kuching sarawak. The effect of product quality on customer satisfactio and loyalty: Evidence from Malaysian Engineering Industry. Romania: international management conference “challenges of modern management”.Ĭhen, Ling. Product’s quality and its impact on customer satisfaction a field study in diwaniyah dairy factory. The american customer satisfaction index: nature, purpose, and findings.
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Jakarta: Erlanggaįornell, C., Johnson, M.D., Anderson, E.W., Cha, J., Bryant, B.E. Yogyakarta: penerbit Uaniversitas Atma Jaya Yogyakarta Instan Marketing Resep Super Jadi Marketer Hebat. Yogyakarta: Penerbit Andiĭarmadi, Bambang. Kaihatu, Thomas S., Achmad, Daengs., & Agoes, Tinus Lis Indrianto. Competing on The Eight Dimensions of Quality. Diakses tanggal 31 maret 2019ĭevi, S., Sugiharto, S., Pengaruh Product Quality Dan Retail Service Quality Terhadap Repurchase Intention Dengan Customer Familiarity Sebagai Variabel Intervening Pada Store Zara Di Surabaya. Indonesia, negara berpenduduk muslim terbesar dunia. Diakses tanggal 31 Maret 2019īadan Pusat Statistik. Jumlah Penduduk Indonesia 2019 mencapai 267 juta jiwa. Kementerian perencanaan pembangunan nasional (Bappenas). the results showed that product quality and innovation had a significant effect on customer satisfaction Analysis of research data using SEM PLS (Partial Square Structural Equation Modeling) with SmartPLS 3.0 software. The sampling technique using non-probability sampling techniques and questionnaires were distributed to Rabbani customer in Bandung as many as 150 respondents. The study was conducted using quantitative methods. Customer satisfaction is measured by three dimensions, namely overall quality, customization and reliability. According to Garvin (1987) there are eight dimensions to test product quality variables, namely performance, features, reliability, conformance, durability, serviceability, aesthetic and perceived quality.
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This study aims to determine how the quality and innovation of Rabbani products to customer satisfaction in the city of Bandung. And the results of distributing pre-research questionnaires obtained 70.45% or 31 people were disappointed with the quality of their muslim fashion, this resulted in customer not satisfied with the Rabbani. According to Google trends Rabbani trends also experienced a decline in customer interest in the purchasing Muslim fashion. To that end, an important role that must be performed by a company is to prioritize product quality and product innovation as a basis for attracting customer so that customer can feel satisfaction from the quality of the products produced. This causes intense business competition in the world of Muslim fashion. Bandung is the center of Muslim fashion in West Java even at the national level.